Whistle Blowing System
The Company has an effective whistleblowing system in place since 2004. This policy of encouraging employees to step forward based on a rewards system complements the Company’s team approach of Corporate Culture. High awareness of the program and the lack of uncovering of fraud by internal control mechanisms indicate that the program is successful in preventing fraud and in preventing situations where fraud might be possible.
This aspect of the Company’s approach to disciplined management supports the Company’s desire to implement GCG across all organizational levels.
The Company’s whistleblower policy help to ensure that the Company’s high standards of conduct and integrity are consistently maintained. The whistleblower reporting allows employees or other stakeholders to report, anonymously if necessary, any suspected misconduct or violation of the Code of Conduct. The whistleblower policy, and the procedures for reporting, have been disseminated to all employees, management, suppliers and business partners.
In submitting complaints by employees and stakeholders based on findings of discrepancies that harm the Company, and to maintain the confidentiality of informants who convey information, the Company has constituted and owned the following:
- Whisteblowing System Manager at Special Unit of the Risk Management Division, who can be reached through telephone number of 021-5081 3000 ext. 9659 and email address at firstname.lastname@example.org;
- Through its Special Unit of the Risk Management Division, the Company ensures the confidentiality, safety and anynomousity of the whistle blower;
- Information publication regarding the Whistleblowing System, detail of Manager incharge with phone numbers and email address through “Anti Gift and Gratuity” posters which are placed at headquarter, stores and distribution centers so it can be read and acknowledged by all stakeholders.
Whistleblowing Reports in 2022
In 2022, the implementation of Whistleblowing System identified 82 violation cases with total value of Rp 282.4 million of the total 92 cases. While 10 other cases are still in the resolution process.
The Company took a firm stand toward those violations, where sanctions and firm warnings were issued as well as handed over several violation offenders to the authorities for further actions taken according the prevailing law and regulation.
Internal Whistleblowing Cases in 2022
|Whistleblowing||Total Case||Value (Rp)||%||Solved Case||%||Value (Rp)||%||On Going Case||%||Value (Rp)||%|
- On February 28, 2020, PT JCO Donut & Coffee filed
a default lawsuit against the Company.
Due to the lawsuit, because until now PT JCO Donuts & Coffee has not done the evacuation and handover where this is an illegal act, the Company has filed a counterclaim lawsuit, with a claim for compensation for dismantling costs, warehouse rental expense, transportation cost, loss on rental income and other non-material costs.
On January 26, 2021, the Judges at the Central Jakarta District decided to reject all the lawsuit claims submitted by PT JCo Donut & Coffee and to approve partially of the counterclaim lawsuit from the Company.
On the result of this decision, PT JCo Donut & Coffee has been filed an appeal on February 8, 2021 through the Clerk Office of the Central Jakarta District Court.
On September 8, 2021, the Judges at the Central Jakarta District Court decided to uphold the Central Jakarta District Court’s decision.
On the result of the High Court, PT JCo Donut & Coffee has taken an appeal in the Supreme Court on November 1, 2021.
The result of Supreme Court decision are to cancel the Jakarta High Court Decision dated September 10th, 2021, reject all Cassation claims filed by PT JCO Donut & Coffee to vacate the lease location, and to punish PT JCO Donut & Coffee to pay compensation to the Company as follow dismantling cost, warehouse rental expense and transportation cost.
- On March 20th, 2020, PT Talkindo Selaksa Anugrah,
filed a lawsuit event of default to the Company.
On the result of the District Court decision, PT Talkindo Selaksa Anugrah has been filed an appeal on January 18, 2021, through the Clerk Office of the Jakarta High Court.
On September 15th, 2021, the Judges at the Central Jakarta High Court decided to uphold the Central Jakarta District Court's decision.
On the result of High Court, PT Talkindo Selaksa Anugrah has taken an appeal in the Supreme Court on November 18th, 2021.
The result of Supreme Court decision is to reject the appeal of PT Talkindo Selaksa Anugrah and declare that the lease agreement between PT Talkindo Selaksa Anugrah and the Company ends on February 13, 2020, punish PT Talkindo Selaksa Anugrah to carried out demolition and state PT Talkindo Selaksa Anugrah act against the law.