Whistle Blowing System


The Company has an effective whistleblowing system in place since 2004. This policy of encouraging employees to step forward based on a rewards system complements the Company’s team approach of Corporate Culture. High awareness of the program and the lack of uncovering of fraud by internal control mechanisms indicate that the program is successful in preventing fraud and in preventing situations where fraud might be possible. This aspect of the Company’s approach to disciplined management supports the Company’s desire to implement GCG across all organizational levels.

The Company’s whistleblower policy help to ensure that the Company’s high standards of conduct and integrity are consistently maintained. The whistleblower reporting allows employees or other stakeholders to report, anonymously if necessary, any suspected misconduct or violation of the Code of Conduct. The whistleblower policy, and the procedures for reporting, have been disseminated to all employees, management, suppliers and business partners.


Reporting Procedure

In submitting complaints by employees and stakeholders based on findings of discrepancies that harm the Company, and to maintain the confidentiality of informants who convey information, the Company has constituted and owned the following:

  • Whisteblowing System Manager at Special Unit of the Risk Management Division, who can be reached through telephone number of 021-547 5202 and email address at whistleblowing.reporting@hypermart.co.id;;
  • Through its Special Unit of the Risk Management Division, the Company ensures the confidentiality, safety and anynomousity of the whistle blower;
  • Information publication regarding the Whistleblowing System, detail of Manager incharge with phone numbers and email address through “Anti Gift and Gratuity” posters which are placed at headquarter, stores and distribution centers so it can be read and acknowledged by all stakeholders.

Whistleblowing Reports in 2020

In 2020, the implementation of Whistleblowing System identified 74 violation cases with total value of Rp 683.1 million, in which 72 cases with values of Rp 548.8 million were successfully resolved until year-end, while the remaining 2 cases with value of Rp 134.3 million were still in the process of being resolved or recovery.

The Company took a firm stand toward those violations, where sanctions and firm warnings were issued as well as handed over several violation offenders to the authorities for further actions taken according the prevailing law and regulation.

External & Internal Whistleblower Case 2020 Total Value (Rp) Percentage
Count of Case 74 683,071,003 100%
Solved Case 72 548,817,523 97%
On-going Case 2 548,817,523 2%

Legal Issues
  • On February 28, 2020, PT JCO Donut & Coffee (“Plaintiff”) filed a lawsuit registration No. 117/Pdt.G/ 2020/PN.Jkt.Pst (“Case No.117”) to the Company, regarding default with demands that the lease period be extended to 5 (five) years accompanied by claims for compensation.
    For this lawsuit, the Company exercised the right of reply and filed a counterclaim and on January 26, 2021, the Panel of Judges at the Central Jakarta District Court through the Decision Case No. 117, decided to reject all claims filed by the Plaintiff in its entirety and to partially grant the counterclaim from the Company, in essence, the lease agreement between the Plaintiff and the Company was declared to have ended since February 13, 2020 and the Plaintiff was declared to have committed an unlawful act and was obliged to provide material compensation for the vacant lease on the Company. On the result of this decision, the Plaintiff has filed an appeal on February 8, 2021 through the Registrar’s Office of the Central Jakarta District Court.
  • On March 20, 2020, PT Talkindo Selaksa Anugrah (“Plaintiff”) filed a lawsuit registration No. 170/ Pdt.G/2020/PN.Jkt.Pst (“Case No.170”) to the Company regarding default with demands that the lease period be extended to 5 (five) years accompanied by claims for compensation.
    For this lawsuit, the Company exercised the right of reply and filed a counterclaim and on January 4, 2021, the Panel of Judges at the Central Jakarta District Court through the Decision Case No. 170, decided to reject all claims filed by the Plaintiff in its entirety and to partially grant the counterclaim from the Company, in essence, the lease agreement between the Plaintiff and the Company was declared to have ended since February 13, 2020 and the Plaintiff was declared to have committed an unlawful act and was obliged to provide material compensation for the vacant lease on the Company. On the result of this decision, the Plaintiff has filed an appeal on January 18, 2021 through the Registrar’s Office of the Central Jakarta District Court.